You know you’re doing Business Agility right when…

You’re doing business agility right when your outcomes are coming from when the customer is at the center. The companies that are not achieving business agility are those where their outcomes focus is on the company or the department. To achieve business agility, help your teams make these four shifts: 

 FROM:                                                                         TO:

In Delivery

“On time delivery”                                          “Customer use”

 In Finance:

“Cost savings”                                                 “Increased profit”

 In Marketing:

“High quantity leads”                                     “High quality leads”

 In Channels:

“Sales push”                                                    “Customer pull”